FAQ

EVERYTHING YOU NEED TO KNOW BEFORE YOU GET ONBOARD
Is it normal for people to get sea sick?

It’s very rare for someone to get sick at one of our events.

The vast majority of events are held on the River Tagus or River Sado, which are highly protected from waves. For that reason, the boats sail smoothly causing a great experience for all passengers.

For events outside the rivers or on busier days, we always adapt the route so that everyone can enjoy the cruise to the fullest.

If you suffer from chronic motion sickness, in which you get sick even in the car, we recommend that you take a pill 30 minutes before boarding.

Can I add extra hours to the program during the event?

Yes, it is possible, as long as there is availability of the boat, the crew and all the staff.

It is always safer to hire overtime in advance.

Are there any time limits for the event?

Events can be held at any time of the day or night.

The only limitation is noise in case the boat is moored at the dock. If you want to have a party without limits of sound and animation, just have the boat sailing.

Are the schedules pre-set or is there flexibility?

The timetable is entirely chosen by the client and is naturally dependent on the availability of the boat.

What is the maximum capacity of boats?

Maximum capacity is not flexible and refers to the total number of people your group can have, including babies and children.

Is it possible to stop at a beach to take a dip?

Yes sure!

If you want to go diving, you must choose a duration of 3 hours or more and it is dependent on the approval of the crew.

The routes shown are suggestions. If you wish, it can be defined by you, as long as the contracted duration and the atmospheric and maritime conditions allow it.

Can I play my music?

All boats have a Bluetooth or USB connection (confirm on each boat’s page) where you can connect a device to listen to your music throughout the boat.

Is there catering on board? Can I take it?

These vessels do not have catering options.
However, you can choose to bring food and drinks (see conditions on each vessel).
Dark drinks such as red wine or red sangria are not allowed.

If you want to bring food or drinks, you also need to bring all the necessary support material (glasses, plates, cutlery, napkins, etc.).

Where is the meeting point and the pick-up and drop-off point?

The meeting point is shown on each boat’s page, as well as in the confirmation emails. Please arrive at least 15 minutes before your departure time.

We recommend that the timetable be adhered to, as any delay at the beginning is not necessarily compensated at the end.

Do weather conditions influence the tour?

If the weather and sea conditions puts in risk the safety of the vessel and the participants, the tour will be postponed or cancelled. In this case, you will be entitled to a full refund. If you wish to postpone for other reasons, we will always try to postpone it at the least possible cost.

What do I need to do to rent a boat?

To book your boat, simply choose the date of the tour in the table on the right, choose the desired option and fill in the requested fields.

Are the values shown the final values? How do I make the payment?

The values shown are total values with VAT included. The reservation is made directly online on the page of each boat or by whatsapp/email with full payment for the tour within 72 hours of the date. Payment can be made by credit card, debit card or bank transfer.

If you wish to book a boat less than 72 hours in advance, call Arrabida Sea Ventures directly – +351 933 396 375

What are the cancellation conditions?
  • More than 60 days from the date: full amount refund
  • From 6 to 60 days from the date: return of half of the total amount
  • Less than 6 days: no return

In case of postponement: cancellation conditions apply, taking into account the first date.

In case of cancellation after postponement, there is no refund.

Due to lack of safety conditions due to weather or vessel problems: full refund.

COVID-19
In case of postponement due to positive case/customer isolation or travel ban defined by the authorities: full credit for twelve months.